We built the Axis Core Motor to outlast every pet toy you have ever owned. We cover the motorized engine against all mechanical defects for the lifetime of the product.
If the motor stops spinning, grinding, or reacting under normal use, we replace it. Period.
The "Skins" (plush attachments, fabrics, Zenith pads) are consumables designed to take damage so your furniture doesn't. These items carry a 1-Year Limited Warranty against manufacturing defects (seam ruptures, zipper failures) upon arrival.
Note: Normal wear-and-tear from animal claws/teeth is expected and not covered.
Email your order number and a video of the issue to cody@axispets.com. Our engineering team reviews all claims within 24 hours.